If for some reason you need to cancel or postpone your appointment, please give our receptionists a minimum of 1 business day’s notice, i.e. call, SMS or email prior to 9.30 am the business day before your appointment, otherwise your account will be charged a fee of $75.00. You should note that calling is the most effective way to ensure we receive notice. You are welcome to leave a message outside of business hours if it is before the cancellation deadline.
As you can understand, it is nearly impossible for a psychologist to book a new client at very short notice. If several clients cancel in one day, then the psychologist loses a large amount of their income. Imagine a salaried employee arriving at work and being told they will only be receiving half their salary for that day! If you consider the situation in these terms, as well as the overhead costs for running a practice, then you can understand why we must charge a cancellation fee for late cancellations and missed appointments. Please note that Medicare or health insurance rebates are not applicable to cancellation fees. ReturnToWorkSA/Motor Vehicle Accident claimants: please note your claim does not cover cancellation or non-arrival fees.
Please note that while we endeavour to remind you of your appointments through SMS reminders, these should not be relied upon and it is your responsibility to keep track of any appointments you have made.